Frequently Asked Questions

How do I request assistance?

Prior to printing and submitting an application, please review our eligibility criteria.

Answers to many of the questions you may have while filling out the application can be answered by reviewing this information. Criteria and eligibility are subject to change without notice. Please review all information available before submitting your application or calling.

Please go to the “Application” section under the Families tab to print a copy. The form may be completed by the child’s parent, physician, therapist, social worker, teacher or community liaison. Then please mail or fax the completed form to the address/fax number on the application. We do NOT accept applications via email or digital avenues.

If you have further questions that are not answered below, please call the charity office at 905.852.1799 Ext. 22 or toll free at 1.866.268.9187. For questions regarding invoicing, please contact the office at 905.852.1799 Ext. 32

I’m a service provider working with a family that has received an approval of funds from your charity.  How do I submit an invoice to you and how long does it take to receive payment?

The first step is to request a copy of our authorization letter from the family that you’re providing the services to.  Our letter states our billing policies and approval details; the dollar amount of funding approved, what the funding is to be used for, the deadline (date) for submitting all final billing and our mailing address.  All invoices must be received prior to the expiry date to allow time for processing.

If they are received after this date they will not be paid.  If submitting your invoice close to the expiry date, please call to confirm that your invoice has in fact been received; we will then check and get back to you if it has not been received.

Payment usually takes 2-3 weeks but can take up to a month to process depending on volume.  We are a small organization with limited staff and do our best to process payments in a timely manner; your patience/understanding is appreciated.

For questions regarding invoicing, please contact 905.852.1799 Ext. 32

How soon can I expect a call back after leaving a message?

Please understand we do receive numerous calls each day from parents making inquires on the status of their application, social/community service workers as well as a high volume of applications. We try to respond as quickly as possible, however you may not receive a return call for up to three business days.


How long will it take to process my application?

Our first priority as an organization is emergency assistance. All other applications are reviewed as soon as possible on a first-come first-served basis. Please note that incomplete applications, or those that do not include all relevant financial information, will experience a delay until all documentation is received.


You have assisted our family in the past, are we able to apply again?

Yes, you are able to apply to JACC again if your child’s expenses due to their medical needs are still over and above what your financial situation can cover.

Please note that we receive a high volume of requests. We will do our best to assist where we can, however we cannot guarantee ongoing assistance. Please ensure that you continue to look for alternative organizations, service clubs etc. for additional assistance.

You may only apply once in a 12-month time frame.


The Jennifer Ashleigh Children’s Charity assists with emergency household expenses. I’ve recently lost my job; can you help me with my rent?

Our guidelines with regard to emergency household assistance are to assist when a child’s medical expenses cause the family to be unable to pay their bills. Unfortunately if the need for financial assistance is not due to the child’s expenses, we do not assist. We are unable to assist with mortgage payments.


We need assistance with our child’s therapy, preschool fees and transportation to appointments. Can you help me with everything we need?

Please prioritize your needs on your application. Due to the high volume of requests we receive, we are not always in a financial position to assist with everything requested. We will give consideration to your greatest needs first.


A family member is providing care for our child and driving them to school and medical appointments. Do you provide financial assistance for payment to a family member?

No, we do not reimburse family members as our assistance is intended to provide additional support beyond that which is normal family responsibility.


Do you call me when the assistance provided is complete?

No. It is the responsibility of the parent/guardian to track all funds utilized/paid to service providers.


PLEASE NOTE: Please ensure your child’s first and last name is included on all correspondence, statements or financial information that is faxed or mailed to us to ensure that we are able to identify which application it applies to.